This is a real, and I repeat *REAL* call I got today while working at the help desk. Names have been removed to protect the identities of the guilty.

Her: I can't connect to my remote server.
Me: Can you tell me the error you get?
Her: "Unable to connect with server."
Me: Hmm...
Her: Oh, also when I open Outlook to check my email I get an error too.
Me: What's that one say?
Her: "Remote mail server contact not established."
Me: Ok... Can you connect to the Internet?
Her: Yeah
Me: Are you sure?
Her: Yeah, see I'll go to it right now. I open Internet Explorer and ....
Me: What happened?
Her: It says it can't to the website's server.
Me: Are you connected to the UVA network?
Her: Of course I am.
Me: Let's check that, can you open up network options and tell me what you see.
Her: I don't see anything, the screen is blank
Me: Really? You don't see anything that says "Local Area Connection" or anything?
Her: No, nothing.
Me: Nothing that says "Ethernet" or "Networking" or anything like that?
Her: No... nothing like that in this window.
Me: .....
Her: Oh, Ethernet!
Me: You see something that says Ethernet on the screen?
Her: No not on the screen, on my desk. There's a box on my desk that says "Intel Ethernet Adapter Card". See, this is a new computer and this card was delivered to me today for installation. I didn't know what to do with it so I kept it in the box and tried to check my email anyway. When that didn't work I called you.
Me: .....
Her: So.. could that be the reason my email doesn't work?

Later. *smiles and shakes my head* *kiss*

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